Frequently Asked Questions


Creative Services (Finishing)


I HAVE FINISHED MY CANVAS! WHAT DO I DO NEXT?
Visit our Gallery page to see examples of our finishing techniques and the descriptions we use to specify design details. Remember to examine your canvas for missed stitches and complete them. Kindly retain your extra threads, stretcher bars and tacks. If your canvas is soiled, have it professionally cleaned before sending it to Needleworks.

IS IT POSSIBLE TO MATCH A STYLE OF FINISHING ON MY JUST COMPLETED PROJECT TO A PREVIOUS ONE?

It is very helpful for our staff to have an example of your previous project to compare fabric, trims and styling details. When you plan to stitch multiple items, you may want to consider purchasing additional fabric and trim to ensure exact matches.



HOW DO I TELL YOU WHAT I WANT?

Provide us with the information about how you would like your project finished by completing our Finishing Form. Print our form and include it with each project. Please complete a form for each type of project, such as stocking, pillow or ornament. You may combine items on a form if it is a matched ensemble, such as a set of Nativity figures.



HOW DO I SHIP MY PROJECT?

Please include your name, address, special instructions, preferences and contact information including e-mail and phone on our Finishing Form. Enclose the project and information in waterproof packaging. Avoid envelopes that might tear or become damaged during shipment. We recommend shipping with an option to “track” or receive confirmation of delivery.

Ship to:
Needleworks, LLC
2810 Crescent Ave
Birmingham, AL 35209



SHOULD I SEND A DEPOSIT WITH MY CANVAS?

We do accept deposits. You may call us, 205.870.5191, to provide credit card information or include a check with your project. We suggest $25 for ornaments and signs, and $50 for pillows, stockings, containers and belts.



I FINISHED STITCHING MY CANVAS AND WANT IT BACK BY A SPECIAL DAY, WHEN DO I NEED TO TURN IT IN?

Please refer to our 2017 Schedule. It is our commitment to provide outstanding workmanship on each and every creation. The schedule allows our staff ample time to complete items with the custom services requested instead of limiting the number of items produced or lowering the quality of creations.



WHAT ABOUT A MONOGRAM?

If you would like a monogram on your finished creation, please complete a Monogram Form for each project and attach it your Instruction Form. Be sure to include both forms with your project.



WHEN SHOULD I TURN IN A BELT FOR MY CHILD WHO WILL ATTEND COLLEGE IN THE FALL?

Many schools begin in August, so we suggest turning belts and collegiate projects in by mid-May. You will receive them in late July. Allow additional time if our staff is to complete the binding stitch for you. For more information about belt finishing, read our Belt Instructions.



WHAT CAN I DO TO MAKE SURE MY PROJECT IS COMPLETED WHEN I NEED IT?

Mark our turn-in dates on your calendar. We are a year-round finishing service and we encourage you to turn projects in as they are complete. If you plan to give an item in celebration of a specific event, such as a birthday, baby’s birth, or wedding, please inform us of the date when submitting the project for assembly.



WHAT IF I MISS THE DEADLINE?

Our staff makes every effort to complete and return items as soon as possible. If a deadline is missed, however, we are not able to guarantee completion of an item.



CAN I PAY ADDITIONAL FEES TO HAVE IT FINISHED ON TIME?

Our goal is to provide every customer with quality, heirloom creations therefore we do not accept rush orders. We make every effort to maintain high standards of fine craftsmanship on each and every creation. We believe everyone has a special project and deserves to have it back in a timely manner.